GP-Hubs policies
Safeguarding
Raise concerns if you or someone else may be at risk of harm.
Contact the medical team
For non-emergency concerns about abuse, neglect, coercion or someone’s safety while using GP-Hubs, contact medicalteam@gphubs.com. You may also use secure portal messaging. Do not include detailed medical history or sensitive documents in ordinary email.
Tell us a safe way to contact you. The medical team will assess the concern and consider appropriate support or referral. Relevant information may need to be shared where necessary to protect someone or meet a legal duty.
Immediate danger or urgent medical help
Call 999 if someone is in immediate danger. For urgent medical advice, use NHS 111. Email and portal messages are not emergency services; do not wait for a reply.