Contact GP-Hubs
For general help, email info@gphubs.com. For clinical enquiries, email medicalteam@gphubs.com. Use the secure portal for sensitive health information.
Contact details →Help centre
How can we help?
Find information about requests, payment, delivery and clinical safety—or contact the team securely through your portal.
My clinical request
See review progress, reply to a prescriber and check whether anything needs your attention.
Get help →Payment or refund
Payment does not guarantee supply. Declined requests receive a full automatic refund; bank processing time may vary.
Get help →Delivery
See delivery options, charges, timing estimates and help with delayed or damaged parcels.
Get help →Treatment safety
Read the condition page and answer screening questions honestly. For personal medical advice, contact a clinician.
Get help →Urgent and emergency help
If this is an emergency, call 999. For urgent medical advice, contact NHS 111. Do not wait for a portal response.